Terms Of Use

Terms of Use 📜

Welcome to AlMaher Quran Academy! Please read these terms carefully to ensure a smooth and rewarding learning experience.

Class Attendance 📅

• Students and teachers must attend classes on time, except in emergencies.
• Class schedules are managed by the administration. For changes, contact support via WhatsApp or [email protected].
• Classes are available 24/7 to accommodate students worldwide.

Dress Code & Class Preparation 🛍️

• Dress modestly and respectfully during Quran sessions to reflect the importance of the Quran.
• Use a computer or tablet for an optimal class experience. Keep a Quran, notebook, and pen for note-taking during sessions.

Technical Support & Equipment 💻

• Students are responsible for ensuring a stable internet connection and functioning devices for classes.
• Technical support is available via WhatsApp for any connectivity issues during sessions.
• We recommend testing audio and video settings before joining each class to avoid disruptions.

Makeup Classes & Attendance Policies 📞

• Notify support at least 6 hours before class if you cannot attend. Missed classes without notice are not eligible for makeup.
• Inform support in advance if you plan to take a holiday to avoid missed sessions.
• If a teacher misses class, a makeup session will be provided promptly.

Teacher Performance & Feedback 🎓

• Teacher attendance and punctuality are monitored. Report repeated delays to support immediately.
• Monthly progress reports are shared with students and parents to track learning and improvement.
• We welcome feedback to continually improve your experience.

Session Recordings & Privacy 📹

• All sessions may be recorded for quality assurance and training purposes.
• Recorded sessions are confidential and accessible only by authorized personnel.
• Students may request access to their recorded sessions for revision purposes.

Enrollment & Course Changes ✍️

• Students can enroll in multiple courses and switch between them upon request.
• Any changes to enrollment must be communicated to support at least 3 days in advance.
• Class packages and plans are flexible, and adjustments can be made to suit student needs.

Payment Policy 💳

• Payment is required after the trial class and before starting regular lessons.
• Manual payments must be made between the 25th and 5th of the month.
• From 2024, subscriptions will renew every 4 weeks instead of monthly.

Refund Policy 💸

• A 100% refund is available for unused classes if canceled within the first week.
• Missed classes can be rescheduled or refunded, subject to availability.
• Please notify support 2-3 days in advance to pause or stop your course.

Public Holidays 🎉

• We observe two Islamic holidays:
  • Eid Al-Fitr (3 days)
  • Eid Al-Adha (4 days)
• Classes during these holidays are gifts to teachers and will not be compensated.

Student Behavior & Conduct 🧑‍🎓

• Students are expected to show respect to their teachers and classmates during sessions.
• Any disruptive behavior will result in a warning, and repeated violations may lead to dismissal from the academy.

Privacy & Confidentiality 🔒

• Your personal information is kept confidential and used only for educational purposes.
• Communication is conducted only through official channels, such as WhatsApp and email.

Leaving the Academy 🚪

• If you plan to leave, notify support at least 2 days in advance with your reason.
• All classes must be conducted within the academy’s platform. Tutors are not allowed to teach privately outside the academy.

Special Packages & Gifts 🎁

• Orphans receive a 50% discount or free classes.
• Affordable learning plans are available for low-income families.
• You can gift Quran courses through our gift voucher system.

Contact Us 📧

If you have any questions or need support, reach out to us:

• Email: [email protected]
• WhatsApp: Contact your assigned group for quick support.